Chippewa Valley Technical College

Associates Degree in Applied Science - Software Developer

Credits: 6/60 — GPA 4.00

Royal Credit Union: September 2018 - Present

Member Service Representative II

• Assisted members with transactions, banking questions, etc.
• Created an ID Randomizer using VBScript in Excel to randomize verification questions.
• Maintained an Access Database call log for the department and archiving the data using SQL.
• Developed an online banking simulator using XHTML, CSS, and JavaScript in between calls.
• Presented that simulator to the Executive Team which then rolled it out to the rest of the company to use.
• Promoted to the Member Service Tech Team, supporting members with technical issues.
• Setup and administered an online e-mail support platform called FreshDesk.
• Assisted in designing and beta testing a new call log.

Morrie's Chippewa Valley Mazda: June 2017 - September 2018

Business Development Representative

• Created appointments for both sales and service.
• Developed more business through outbound calls.

Hampton Inn & Suites of Chippewa Falls: January 2016 - Present

Front Desk - Guest Services Agent

• Created and managed reservations for guests.
• Assisted in training new associates with the software and procedures.

Radiantly Shine Cleaning Service: August 2015 - May 2017

Owner

• Cleaned the interior of residential and commercial buildings.
• Managed business finances.
• Developed and maintained the business website.

IDEXX Laboratories: June 2011 - July 2015

Database Conversion Technician / Customer Support Consultant III

• Converted data from veterinary clinic's previous software into IDEXX Cornerstone software.
• Customized the in-house conversion software using C#, Java, or C++.
• Assisted in developing different tools to help improve workflow.
• Completed database conversions and validation utilizing SQL.
• Implemented the databases to the clinics remotely.

Customer Support Consultant I

• Assisted veterinary clinics with technical issues and workflow processes.
• Trained clinic staff on different features of Cornerstone.
• Utilized SQL to research the cornerstone database to resolve issues.